trocas e devolucões

This exchange policy is effective as of January 2026.

EXCHANGE POLICY — baluin

If you are not satisfied with the product or have changed your mind about your purchase, you may request an exchange or return within 7 days of the date the order was delivered to your address.

Conditions for requesting an exchange

To request an exchange, the product must be in perfect condition with no signs of use — that is, in the same condition as when you received it. Additionally, the item must be returned in its original packaging.

How to request an exchange

Send an email to [email protected] including your full name, order number, and reason for the exchange. You will receive a response with the necessary instructions to proceed.

Conditions for return due to change of mind

If you change your mind about your purchase, you may return your order within 7 days of the date it was delivered to your address.

How to request a return due to change of mind

Send an email to [email protected] including your full name and order number. Refunds will be processed within 30 days from the date we receive the returned items. The refund will be issued using the same payment method used at checkout. There will be no additional cost to you for receiving the refund.

Products with manufacturing defects

In accordance with Brazilian consumer law, for items with manufacturing defects, you have the right to request a return within 30 days of the date the order was delivered to your address.

How to return products with manufacturing defects

Send an email to [email protected] including your full name, order number, and details about the defect (description plus photos or videos). We will review your case within 30 days from the date we receive the returned products. The refund will be issued using the same payment method used at checkout. There will be no additional cost to you for receiving the refund.

How to return items

As provided by Brazilian Consumer Law, return shipping costs for returns due to change of mind or manufacturing defects will be covered by our store via our reverse logistics process.

You will receive a postal authorization code by email after submitting your exchange or return request, and you must drop off the package at a Correios (Brazilian Post) branch. Packaging costs are not covered — we recommend reusing the original packaging (if undamaged) or using a suitable box to protect the items during transit.

If you have any questions regarding our exchange policy, please contact us at [email protected].

Exchanges and returns